Voxmind.ai

Voxmind: transforming personal identity security & authentication.

Revolutionizing voice-enabled security using AI to prevent fraudulent activities.

Role
- User Research & Insights
- Wireframing & Prototyping
- Visual Design & Accessibility
- Design System Creation
Process
Project kick-off
Discovery & Research
Ideation
Design
Testing
Redesign
Final Takeaway
Duration
4 weeks
Tools Used
Figma/FigJam
Miro

Overview

Voxmind, uses voice-first biometrics technology to transform authentication, privacy and personalization not only for banking, mobile commerce, and automotive – but also for streamlining KYC while reducing fraud.

It is transforming Personal Identity Security & Authentication.

This case study is about my journey on redesigning the platform’s user experience and interface, ensuring accessibility, simplicity and engagement while integrating Innovative AI features.

SaaS dashboard, Product Design, UX/UI

Problem

Dashboard Design: The company needed a way to setup client activities and monitor it through a visually appealing & user friendly dashboard.

Understanding the features: The dashboard had to be developed from scratch, so understanding what features would be used by the users was important.

Missed Opportunities for Innovation: The existing interface didn’t fully utilize the potential of voice-enabled technology and Artificial Intelligence.

Solution

Redesigning Voxmind for Clarity, Usability and Innovation.

Introduced a streamlined, visually engaging dashboard that highlights voice-first features & most important details required to access the tool.

Simplified user onboarding to encourage seamless adoption for all user groups & clienteles.

Design Strategy

1. Requirement Analysis

Research & Discovery

Using the Requirement Specifications provided by the client, I re-iterated on the main features necessary to be designed with utmost importance.

Users prefer minimalistic interfaces that reduce cognitive load during brainstorming.

Real-time transcription with AI and language translation were highly sought-after features.

This is the Requirement Specification provided by the client.
Restructuring the Requirements to prioritise Key Features & ask questions to understand the problems.

2. Prototypes

Homescreen

For the prototypes I designed a basic version to showcase to the client and get feedback.

Based on the feedback provided, I designed the next versions that included the changes.

Dashboard Homescreen
SaaS dashboard, Product Design, UX/UI
Homecreen with chart variant for client features.
Homecreen with option to choose other charts.
US & UK language speakers are target user groups
AI-Powered Chatbot interface for quick solutions.

Error Monitoring

Error Monitoring
Error Monitoring Fliter based on Date Range from user.
Error Monitoring Fliter based on Date Range from user.
Error Monitoring Fliter based on Date Range from user.
Error Monitoring Fliter based on Error Code.
Error Monitoring Filtered results based on Error Code.
Error Monitoring Fliter based on Target Source from user.
Error Monitoring Results with Sort feature.

Plan Details & Invoice Details

All Plan Details with brief descriptions.
Invoice Details with option to view & download.

Back-office User Management

Voice-enabled default login method
Username/Password login method
Admin Access Screen
Sort admin data with User ID & Name
Filter Records based on status
Filter Records based on status
New User Creation
Edit User Details

Personal & Organisation Details

Voice-enabled default login method
Voice Authentication in process
Login Authentication on Success
Login Authentication on Failure
Create Personal Account/Profile
View & Edit Personal Account/Profile details

3. Design System

Colour

We decided to go with shades of deep blue which represents the brand guidelines. For secondary/neutral colors, I used a palette of  black shades.

Typograpy

For the typography I chose a bold, clean & versatile sans-serif font, Poppins.

Icons & Components

I designed custom components & icons required to represent various functionalities in the dashboard design of the application.

What I learnt & will apply in the future

Voice-First Interfaces Require Intuitive Design

Users expect simplicity in interfaces when interacting via voice.

Accessibility is a Game-Changer

Catering to diverse users not only enhances inclusivity but also increases product adoption.

Iterative Feedback is Crucial

Regular testing with real users ensures a polished and user-friendly experience.

Collaborating on Voxmind taught me the importance of designing for a global, remote-first audience. By leveraging voice technology and AI, I was able to create solutions that not only addressed user pain points but also aligned with business goals.

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